I greatly apologize for any inconvenience this matter may have caused. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. I want to order from someone else, I'm tired of waiting. I can't remember what it is. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. I am meeting with my supplier now and going to reship my orders. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Get quick answers to important questions to get you selling faster and better! Then you have to wait another 5 days for ebay to step in if you can't work it out with them. Do NOT accept a replacement. Thank you. Report an item that hasn't arrived. Press question mark to learn the rest of the keyboard shortcuts. Sounds fair to me. Officially it is 15 days before RM deem a parcel to be lost. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Give support, share information, and connect with fellow members. there is a deadline for ebay helping you though. After this, eBay will step in. Let the seller know your item hasn't arrived. If you're not able to resolve your issue with the seller, we're always available to step in and help. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Let us know. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Shipped first class to Canada with tracking number. I sent another email asking to provide tracking and estimated delivery. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. For some stupid reason the package ended up in Singapore. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. The seller shipped pretty well right away. Click on Resolution Center at the bottom of this page. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. However, we're always ready to step in and help. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. Seller in question listed item (Frontline for cats) with "best offer" option. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. Do NOT close the claim if the seller lies and says they can't refund you with the case open. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. ebay gives a delivery time range with your order details. You don't know if the seller is telling the truth or lying to string you along. Also, I will include a free gift with your time. Thanks. Follow these steps to get your refund. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. The item is currently in transit to the destination. You've contacted the seller and they are just shucking and jiving. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). Contact your seller. another time, I didn't get an item, and I was reimbursed the money. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. Please feel free to contact me anytime, even by cell phone if needed (****). Share best practices, tips, and insights. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. Meet other eBay community members who share your passions. How long should I wait to file Item Not Received. When does eBay think it should have arrived? Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. IMO, offering a replacement is often just a delaying tactic. Due to the age of the thread, it has been closed to further replies. _________________________________________________________________. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? As a buyer on eBay, if you haven't received your item this video is intended to help. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Help for sellers and buyers! My number is *****. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. Please use a desktop computer to submit your form. -..- *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. Select Ask eBay to step in. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Estimated delivery time was between 9/28 to 10/3. It's much appreciated.". I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. wait a bit longer. You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. Your Frontline will be shipped TODAY. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. If you’re anything like my buyers.....right after purchase. I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. then Go to the purchase page and find the order. OP should look at the tracking if they can. Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. Ask your buyer to give it til after the weekend....with luck it should arrive. Please check again later. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. This was on September 25. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. The last day to file is 30 days after last estimated delivery date. They will either respond or refund and you shouldnt still be left on hold. Yes open item not recieved case. Anyway, (again) you have 30 more days to open the case for a refund or the package. There is no MBG on a replacement. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. Looks like you're using new Reddit on an old browser. We’ll review your case and resolve it in the fairest way possible. It covers purchases paid with PayPal and most other electronic payment methods. We recommend that you complete our online help request form before you start a missing mail search. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … Monday is a postal holiday. Most buyers will give you some leeway before demanding a refund. I guess ill go ahead with the claim. It is assumed that my items were part of the theft. Click “I did not receive item.” This opens a request. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. And I will update tracking info. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. The eBay Money Back Guarantee is not a product warranty. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). Copyright © 1995-2021 eBay Inc. All Rights Reserved. When does eBay show that it should have arrived? 2. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. Learn More. For additional information, please visit Informed Delivery FAQs. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Information, if available, is updated periodically throughout the day. Heh. It's time to file the INR claim. They're holding up my $160 now. The order total is the value of the items purchased plus shipping and tax. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. You can file a refund request when it is past that date. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. Orders Saturday morning and messages Sunday night to ask why it's not there . There may be occasions where a mail item may be delayed in reaching its destination. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. Thanks. Thank you for your continued patience.". I was reimbursed financially for my loss. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. FILE the Item Not Recieved in the Resolution Center. I sent my offer, seller accepted, I paid immediately. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If you do not escalate the dispute the case closes after 20 days and you lose. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. Item was paid on 18th of May. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. When eBay allows you to escalate it, do so immediately. Hi there can anyone tell me how long I have to wait for a refund. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. Haven't heard from her yet. ", "You are not bothering me. So I won a frock recently which I hoped to wear to a party last week. Click on Contact seller. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? Your Frontline will be reshipped TODAY. level 2 310throwaway310 Many tracking numbers do not show anything until the item arrives here and is scanned. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. Always start your own post. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. i bought a massage machine mor then a month not received. Now its been on its way to destination since May 28th but hasn't arrived yet. 19th-21st. So they could have responded on Monday then but didn't. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. Every single communication that you have had from her has made promises that were broken. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Sometimes it's taken me up to 6 weeks to receive an item. The seller had all week to respond to the OP. I don't see anything other than their handling time is 3 days. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. If you have any other question please contact me eitehr by email or phone. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. Learn more about asking eBay … I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? Going to take awhile over a fortnight ago seller said 11 days ago when they messaged the seller all! On www.ebay.com questions to get you selling faster and better matches as you type from someone else I! 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